FAQs
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Frazy Bottles - Frequently Asked Questions
Ordering & Samples
Q: How do I get a free sample?
A: We offer free product samples - just follow one of the links below.
Healthy Boba Sample Pack
Boba and Coffee Sample Pack
You just cover the $7.99 shipping and handling cost.Q: What's included in the sample pack?
A: Here are the contents of our sample packs:
Healthy Boba Sample Pack
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1x Healthy Thai Milk Black Tea
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1x Healthy Peach Milk Tea
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1x Healthy Taro Milk Tea
Boba and Coffee Sample Pack
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1x Thai Milk Tea
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1x Milk Black Tea
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1x Caramel Macchiato
Q: Can I choose which flavors to try?
A: The best way to get a broad sample of our flavors is to purchase one of the variety packs below:
Coffee Bestsellers 12-Pack
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2x Caramel Macchiato
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2x Tiramisu Latte
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2x Vietnamese Coffee
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2x Chai Spice Latte
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2x English Toffee Latte
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2x White Chocolate Mocha
Sugar-Free Bestsellers 6-Pack
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1x Sugar-Free Almond Latte
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1x Sugar-Free Brown Sugar Cinnamon Latte
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1x Sugar-Free English Toffee Latte
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1x Sugar-Free Hazelnut Latte
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1x Sugar-Free Vanilla Latte
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1x Sugar-Free Chocolate Chip Latte
Healthy Boba Variety Pack (5-pack)
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1x Healthy Thai Milk Tea
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1x Healthy Taro Milk Tea
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1x Healthy Mango Milk Tea
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1x Healthy Peach Milk Tea
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1x Healthy Vanilla Milk Tea
Product Information
Q: Is this a concentrate or ready-to-drink?
A: Frazy bottles contain concentrate that must be mixed with water or milk. Each 2.7 oz bottle makes one full 11-13 oz beverage when properly prepared. This is NOT a ready-to-drink product.
Q: How long do the bottles last?
A: Frazy bottles are perishable and last 7 days when refrigerated. Refrigerate immediately upon arrival and consume within one week for best quality.
Q: What's the difference between regular and "Healthy" options?
A: Our Healthy line contains sugar sweetener alternatives. All varieties are made with real tea and natural flavors.
Q: Which flavors have caffeine?
A: TBD
Preparation Instructions
Q: How do I prepare my Frazy drink?
A:
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Shake the bottle well before opening
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Pour the entire bottle of concentrate into a glass
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Add 8-10 oz of cold water or milk (milk recommended for creamier taste)
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Add ice to fill the glass
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Add any included boba pearls
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Stir gently and enjoy immediately
Q: Can I use hot water?
A: Yes! If you prefer a hot drink you can use water heated to the temperature you’d prefer.
Q: What is the packet of powder?
A: We include a packet of non-dairy creamer for those that would prefer a non-dairy alternative or want to take Frazy bottles on the go.
Tips & Tricks for Best Results
Q: How can I avoid non-dairy creamer clumping?
A:
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Add milk powder gradually while stirring continuously
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Use a whisk or shaker bottle for best results
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Make sure liquid is cold (never hot)
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If clumps form, use a spoon to break them up against the side of the glass
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Pro tip: Mix milk powder with a small amount of liquid first to create a paste, then add remaining liquid
Q: How do I get the best flavor?
A:
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Always shake the concentrate bottle before opening - ingredients may settle
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Use whole milk instead of water for richer flavor
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Add ice last to avoid dilution during mixing
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Consume immediately after preparation for best taste
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Store unopened bottles in the coldest part of your refrigerator
Q: Can I make it ahead of time?
A: No, Frazy drinks are designed to provide a freshly made experience. Each drink should be prepared and consumed immediately. The concentrate can be stored refrigerated for up to 7 days, but once mixed, drink right away for best quality.
Q: What's the ideal water-to-concentrate ratio?
A: Use 8-10 oz of liquid (water or milk) per 2.7 oz bottle of concentrate. Adjust to taste - less liquid for stronger flavor, more for a lighter drink.
Q: Can I heat it up for a hot drink?
A: You can! We recommend heating the milk or water and adding it to the concentrate rather than mixing the concentrate and then heating.
Shipping & Storage
Q: How should I store my bottles?
A: Refrigerate immediately upon arrival! Frazy is perishable and must be kept refrigerated at all times. Use within 7 days of delivery.
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Products are made fresh and shipped immediately.
Q: My order arrived warm, is it still good?
A: If the bottles are warm to the touch upon arrival, refrigerate immediately and check for any off odors or separation. Contact customer service if you have concerns about product quality.
Q: Do you ship nationwide?
A: Yes, we ship throughout the United States. Shipping costs vary by location.
Ingredients & Nutrition
Q: What ingredients are in Frazy?
A: Each flavor contains tea or coffee concentrate, natural flavors, sweeteners, and stabilizers. Milk powder packets contain non-dairy creamer. Sugar-free beverages contain a sweetener derived from monk fruit.
Q: Are there vegan options?
A: Yes! Our Vegan Bestsellers pack includes dairy-free options. You can also prepare any flavor with plant-based milk instead of dairy.
Q: Is it gluten-free?
A: Most flavors are gluten-free, but check individual product pages for specific allergen information.
Troubleshooting
Q: My drink tastes too sweet/not sweet enough
A: Adjust the liquid amount to your preference. Use less liquid for stronger, sweeter flavor or more liquid for a lighter taste.
Q: The concentrate looks separated in the bottle
A: This is normal! Just shake well before opening. Natural ingredients may settle during shipping.
Q: My boba pearls are hard
A: If included boba pearls seem firm, heat them in the microwave or stovetop for a bit longer. Additionally, you can let them sit in the prepared drink for 2-3 minutes to soften before consuming.
Customer Service
Q: How do I contact customer support?
A: Email us at support@frazy.com with any questions or concerns. We typically respond within 24-48 hours.
Q: What if my order arrives damaged?
A: Contact us immediately with photos of the damaged items. We'll arrange a replacement or refund.
Q: Can I return products?
A: Due to the perishable nature of our products, we cannot accept returns. However, we stand behind our quality - contact us if you're unsatisfied with your order.
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